Shipping policy
General Shipping Information
We aim to dispatch most non-personalized products within 1-4 business days. For personalized pieces, please allow for additional processing time due to the customization involved.
Production Time for Personalized Items:
- 2-5 business days.
Shipping:
- USA: 2-5 business days (Excluding Sundays).
- Currently, we only ship to the USA.
Delivery Time:
The total delivery time is the sum of the production time for personalized items and the shipping time.
For personalized items, the total delivery time is estimated as 4-10 business days, depending on the production and shipping time.
Multiple Shipments:
If your order contains multiple items, they may be shipped separately and arrive in different packages at varying times. This allows us to ensure faster processing for your order, especially when items require different handling. Tracking information will be provided for each package, so you can monitor the status of all items.
Tracking Information:
Once an order has been handed over to the carrier, tracking updates and delivery timelines are managed by the carrier and may occasionally be delayed. While we have access to tracking systems that provide shipment status, once a package is within the carrier’s network we are unable to redirect, recall, or expedite shipments. Elisse Treasures is not responsible for carrier-related delays once a shipment is in transit, but we will assist where possible.
Ordering & Communication Policy
We only accept and process orders placed directly through our website. For security and privacy reasons, we do not coordinate purchases, customer details, or orders through third parties, intermediaries, or messaging apps.
Lost or Delayed Shipments:
Should an order be shipped and the tracking information not updated 30 days from the date of shipment, please contact our Customer Support team for further investigation.
Carrier Information:
At this time, we only ship within the USA, using the following carriers:
- USPS (USA Only): 1-800-275-8777
- UPS (USA Only): 1-888-742-5877
- FedEx (USA Only): 1-800-463-3339
For any further inquiries or assistance regarding shipping, feel free to reach out to our Customer Support team.