Custom jewelry orders are processed within 2–5 business days. Delivery time varies based on your location and carrier. Shipping rates and delivery estimates are calculated at checkout.

Once your order ships, you’ll receive a confirmation email with a tracking number to follow your package.

Once your order has been shipped, tracking updates and delivery timelines are managed by the carrier and may occasionally be delayed. While we’re happy to help check the status of your shipment, we’re unable to redirect or expedite packages once they are in transit.

Due to the personalized nature of custom-made jewelry, we do not accept returns or exchanges on these items.

If there is an issue with your order, such as receiving the wrong item or a defect, we will remake and resend the item at no additional cost. If the original item is no longer available, you may choose a different item of equal value.

Please contact us within 48 hours of delivery.

Returns are accepted within 7 days of delivery on eligible non-custom items. Items must be unworn, in original condition, and are subject to review and approval before a return is accepted.

Please refer to our Refund Policy for full details.

Even though many of our pieces are waterproof and resistant to tarnishing, we recommend taking a few extra steps to ensure your jewelry remains in excellent condition:

• Store your jewelry in a jewelry box or pouch when not in use.
• Avoid prolonged exposure to moisture, perfumes, and lotions, particularly for items that are not waterproof (this will be noted on the product page).
• Gently clean your pieces with a soft cloth to maintain their shine.

Yes! We offer a range of personalized jewelry options, including custom engraving. You can personalize items during the order process by selecting customization options on the product page.

Once production has started on your custom order, we are unable to make changes or cancel the order. Please double-check your details before submitting your purchase.

We accept all major credit cards, PayPal, and other secure payment options to ensure a smooth checkout experience.

Yes! New customers receive 15% off their first purchase when they sign up for our email list.

Yes, all of our jewelry is made with hypoallergenic materials, ensuring comfort for sensitive skin.

Most of our jewelry is waterproof, tarnish-free, and designed for long-lasting wear. However, not all items in our collection are waterproof. For clarity, each product page will indicate whether the specific piece is waterproof or requires special care.

The majority of our pieces are made from high-quality, 18k gold-plated stainless steel, ensuring they are tarnish-free and hypoallergenic. However, the specific materials used for each item are detailed on its individual product page.