Custom jewelry orders are typically processed within 2-5 business days for production. Once your piece is crafted, shipping takes an additional 2-5 business days, depending on your location.

Shipping rates vary based on the destination. Any promotions or discounts on shipping will be highlighted during checkout.

Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your package’s progress.

Due to the personalized nature of custom-made jewelry, we do not accept returns or exchanges on these items. However, if there is an issue with your order, such as receiving the wrong item or a defect, we will gladly remake and resend the product at no additional cost to you.

For details on returning non-custom items, please refer to our Refund Policy.

Even though many of our pieces are waterproof and resistant to tarnishing, we recommend taking a few extra steps to ensure your jewelry remains in excellent condition:

• Store your jewelry in a jewelry box or pouch when not in use.
• Avoid prolonged exposure to moisture, perfumes, and lotions, particularly for items that are not waterproof (this will be noted on the product page).
• Gently clean your pieces with a soft cloth to maintain their shine.

Yes! We offer a range of personalized jewelry options, including custom engraving. You can personalize items during the order process by selecting customization options on the product page.

Once production has started on your custom order, we are unable to make changes or cancel the order. Please double-check your details before submitting your purchase.

We accept all major credit cards, PayPal, and other secure payment options to ensure a smooth checkout experience.

Yes! New customers receive 15% off their first purchase when they sign up for our email list.

Yes, all of our jewelry is made with hypoallergenic materials, ensuring comfort for sensitive skin.

Most of our jewelry is waterproof, tarnish-free, and designed for long-lasting wear. However, not all items in our collection are waterproof. For clarity, each product page will indicate whether the specific piece is waterproof or requires special care.

The majority of our pieces are made from high-quality, 18k gold-plated stainless steel, ensuring they are tarnish-free and hypoallergenic. However, the specific materials used for each item are detailed on its individual product page.