Refund policy
We want you to love your piece from Elisse Treasures. If something isn’t right, we’re here to help.
Return & Exchange Window
We accept returns and exchanges on eligible items within 7 days of delivery.
- Unworn
- In original condition
- In original packaging
How to Request
To start a return or exchange, please contact us with your order number and reason for request.
We may request photos to verify item condition prior to approval.
Final Sale Items
- Custom or engraved jewelry
- Personalized items (such as names, initials, and birthstones)
- Items purchased at in-person events
- Sale items and gift cards
Return Process
- Requests must be approved before items are sent back
- Customers are responsible for return shipping unless the item is defective or incorrect
- Items must be returned before any exchange or refund is issued
- All returns are inspected upon receipt
We reserve the right to deny returns or exchanges if items show signs of wear or damage.
Exchanges
Exchanges are processed after the returned item is received and inspected.
If the original item is available, a replacement will be sent.
If the item is no longer available, you may choose:
- A different item of equal value
- Store credit
- A refund
Refunds
Refunds are processed only after returned items are received and inspected.
Once approved, refunds are issued to the original form of payment within 5–10 business days.
Please note that your bank or credit card provider may require additional time to process the refund.
Original shipping fees are non-refundable.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
If your order qualified for free shipping, the original shipping cost may be deducted from your refund.
Damaged or Incorrect Items
Please contact us within 48 hours of delivery with your order number and a photo of the item.
We will make it right.
Contact
For all return and exchange requests, please contact us through our contact form.