At Elisse Treasures, we take pride in creating custom jewelry pieces that are uniquely yours. Due to the personalized nature of these items, we have specific guidelines regarding returns and refunds.
No Returns on Custom-Made Items: Custom-made jewelry is crafted based on your unique preferences, making each piece one-of-a-kind. As a result, we do not accept returns on any custom-made items to ensure that every customer receives a product made exclusively for them.
Quality Commitment: If there is an issue with your custom order—such as receiving the wrong item, a defect, or incorrect personalization details—we will remake and resend the product at no additional cost to you. While refunds are not available for custom items, we are dedicated to resolving any errors on our end swiftly and satisfactorily.
Customer Satisfaction: If you have any concerns with your custom-made purchase, please reach out to us. Our top priority is your satisfaction, and we are committed to working with you to find a resolution.
